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With every opportunity comes choices, challenges and satisfaction.  After years of leadership in the areas of customer account management, sales, startups and operations I am taking an opportunity to provide services to support small to mid-size companies.   My passion is to coach mid-level account managers to the next level.  Everyone can learn account management and the mechanics to do a good job.  The difference between good and great is knowing and genuinely caring about your customer's success.  I would love to talk with you about your customer strategies.